Service/local standards
We want to provide you, as a resident of Magna Housing Association, with the best possible service.
So we did what any sensible organisation would do... we went to the people who know the most about our service - you, our customers. We spoke with you, asked questions and most importantly we listened to what you had to say. Click here for more information about consultations we have undertaken ».
We then took your comments and used them to create our service standards. These tell you what to expect from all of our services. A full list is below. Click on any of the titles to get more information.
Service standards are available for:
Visiting support service » Leasehold & home ownership »
Repairs and maintenance »
Tenancy management »
Rents and arrears »
Estate management »
Customer service »
Resident involvement »
Anti social behaviour »
Aids and adaptations »
Re-housing »
We don't believe in standing still so we'll review the standards; set ourselves new targets and feedback how we're progressing on a regular basis. We have a working group for each of our services and they will be deciding when and how they want to review the standards at their next meetings. Below are details of when their next meetings are taking place.
If you would like more information about our working groups or would like to be involved in influencing our services please click here ».
| Name of Working Group |
Date of next meeting |
| Visiting Support |
21 July 2011 |
| Leasehold and Home Ownership |
01 August 2011 |
| Repairs and Maintenance |
11 July 2011 |
| Tenancy and Estate Management |
17 August 2011 |
| Rents and Arrears |
15 August 2011 |
| Customer Services |
24 October 2011 |
| Resident Involvement |
13 July 2011 |
| Anti-social behaviour |
22 Spetember 2011 |
| Allocations & Lettings |
05 July 2011 |
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