Magna’s online services
What are online services?
Magna’s online services allow you, our customer, to access information relating to your home, including repairs, rent accounts and rent payments.
The information is integrated into Magna's own system so you see the same information as Magna staff can see.
Is the system secure?
Yes. The system using the latest encryption technology and all users have to be authenticated. Authentication takes place manually and, when you have signed up, you will be sent a PIN number in the post to ensure only Magna customers can register. Only registered and authenticated users can access their own data and update their profile.
What are the benefits of using our online services?
• It displays and updates customer information immediately and records service requests directly onto Magna’s housing system, avoiding any risk of delay or lost information
• Because you can see your data in the same way as we can when you first log in, many enquiries are resolved faster than usual
• Using our online services saves you money compared to communicating with us face-to-face, by telephone or by post
• It gives you a service 24 hours a day, 7 days a week
• It prevents unauthorised access to services and information
What services are available?
Rent and service charge account enquiries
Allows you, our residents and leaseholders, to see the current status of your account, including balance enquiries and an online rent statement displaying details of recent transactions.
You can look at:
Your current balance
Recent payments
Recent charges
Report a repair and check on your repair status
You can report repairs safely and securely online, view planned and recently completed repairs for your home and communal areas and see the status of previously reported repairs, including the progress that has been made.
Log repairs and look at:
Planned and completed repairs in communal areas
Planned and completed repairs in your home
The progress of a repair
Need to know more?
See our online services »
For more information contact our housing services team at MHA
If you live in an MWS property, please use the MWS website to contact your landlord.
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