Magna’s On-Line Services
What Are On-Line Services?
Magna’s Internet based On-Line Services provide a customer-facing software solution to allow Magna’s customers to access information relating to their housing services. These On-Line Services are integrated into Magna Housing Group’s websites to allow immediate access to data in the Capita Housing system.
The services currently cover enquiries in the areas of rents and repairs although additional housing services will become available in the future.
Is The System Secure?
All users will be authenticated, only allowing registered users access to their own data. A user’s profile is created at the time of registration and can be updated by the user at any time. A standard profile contains name, address and other contact information.
What Are The Benefits?
• Displays and updates customer information immediately;
• Records service requests directly onto Magna’s housing system, avoiding any risk of delay or lost information;
• Makes information available at the first point of contact, leading to a quicker resolution to many day-to-day enquiries.
• Uses the Internet as an additional and reliable way for customers to communicate with Magna;
• Saves customers money when compared to making service requests face to face, by telephone or by post;
• Brings access to housing services into customers homes;
• Offers a self service option that is available 24 hours a day, 7 days a week;
• Provides customers with the choice of where and when they want to access services;
• Prevents unauthorised access to services and information;
• Will provide an increasing range of housing services over time.
What Services Are Available?
Services
On-Line Services for Account Enquiries
Allows authenticated tenants to access the current status of their account including balance enquiries and an online rent statement displaying details of recent transactions.
Example processes:
Balance Enquiry
View recent transactions
View summary recovery details
On-Line Services for Service Charge Account Enquiries
Allows authenticated leaseholders to access the current status of their account including balance enquiries and an online statement displaying details of recent transactions.
Example processes:
Balance Enquiry
View recent transactions
View summary recovery details
On-Line Services for Repair Enquiries
Provides authenticated tenants and leaseholders with information regarding planned and those recently completed repairs for a property or communal area relative to their account. Information is also available as to what the repair is and its status indicating the progress being made. A facility is also provided to allow a repair to be logged.
Example processes:
View details of planned/completed repairs in communal areas
View details of planned/completed repairs on property
View the progress of a repair
Log a repair
Need To Know More?
Please email HousingServicesAdmin@Magna.org.uk if you are an MHA tenant or westsom@Magna.org.uk if you are an MWS tenant.
To go to our online services please click here »
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