Estate management service standards

To deliver well managed estates we will:

Undertake 10 estate inspections each month per housing officer
Undertake 4 estate inspections per year on estates where there are more than 10 properties
Publicise and undertake 1 estate walkabout every month per housing officer
Write to you to let you know that we will be doing an estate walkabout giving you 7 days’ notice
Respond to reports of abandoned vehicles within 48 hours and remove them as quickly as the law allows
Remove needles and syringes within 1 working day of being notified
Remove offensive graffiti within 1 working day of being notified
Remove other graffiti within 5 working days of being notified

Cut your grass 17 times per year
Prune shrubs and hedges twice per year
Weed flower beds four times per year
Remove rubbish and debris before we undertake cutting/pruning throughout the year
Visually inspect trees on communal areas once per year and carry out major tree works when required

Clean all shared areas once per week*
Vacuum carpets and mop vinyl floors*
Clean surfaces such as window frames and skirting boards*
Clear litter from inside the block and entrance areas*
Make sure that our contractors complete the cleaning log which is displayed in the shared area*
Ensure that all areas not covered by a cleaning service charge are regularly inspected by a Community Caretaker or Housing Officer
Remove any items that have been dumped in communal areas within 5 working days of being notified
Recharge removal costs to any resident who is identified as being responsible for dumping rubbish in a communal area

*These standards only apply to blocks of flats where residents pay service charges for these cleaning services

Recording the number of estate inspections and walkabouts
Carrying out random inspections of cleaning services
Regularly asking you whether we are meeting them. This may be through surveys or other ways of asking your views
Undertaking mystery shopping