Community caretakers
We have a team of 7 community caretakers, who work as part of the tenancy management team. The community caretakers are mobile, and are equipped with a van, protective clothing, equipment and mobile phones. Their responsibilities include the following:
• Programme of regular work including cleaning, caretaking, testing fire alarms and associated duties. Other work is allocated on a day-to-day basis.
• General monitoring of the condition of our properties, estates, grounds and land. This includes, for example, lighting, vandalism, damage, abandoned cars, abandoned or empty properties, graffiti, discarded household items, hazards and minor repairs.
• Overgrown grounds/car parks: If necessary, dealing with such areas as a one off. This will include strimming, weeding, cutting back bushes etc.
• Minor areas of planting or other gardening.
• Minor repairs: a range of minor repairs, cleaning and other small jobs in both internal and external communal areas. These repairs include the following:
• Mending fence panels
• Touching up paintwork
• One off painting jobs
• Repairing door hinges
• Removing/painting over small areas of graffiti
• Erecting signs
• Tap washers
• Changing light bulbs
• Changing smoke alarm batteries
• Moving excrement/dead animals/etc
• Removing old signs referring to WDDC or WDHA
• One-off window cleaning
• Removal of needles, in accordance with procedures
• One-off cleaning jobs
• One-off rubbish removal jobs
• Removal of discarded household items, e.g. old furniture
• Regular inspections of car parks and garage areas, reporting if works not being attended to. Responsible for :
serving notices on abandoned cars
removing bulky items of rubbish etc.
sweeping and clearing.
general monitoring of the areas
litter picking/rubbish removal.
• Reporting any of the following to the housing manager:
incidences of noise or other nuisance in MHA property, or anti-social behaviour
any MHA property in poor condition
overgrown gardens in tenant properties
rubbish that appears to have been dumped by a tenant
abandoned/empty property
criminal behaviour should be reported to the police as well as the housing manager
any other activity which appears to be a breach of tenancy
any repairs they cannot deal with, so that a repair order can be raised
• Evictions: when requested, attending evictions with the housing officer
• Miscellaneous duties:
• Taking meter readings
• Updating meter cupboard records
• Occasional delivery of correspondence or other paperwork to tenants and others
• General office duties: cccasional general office duties at Hollands House and any other offices. This may involve collecting or delivering items, moving boxes or furniture or carrying out minor small repairs.
NB: Community caretakers do not carry out response repairs in residents’ homes, but may do occasional one-off jobs for residents.
The community caretakers operate an out-of-hours rota, so that they can respond and deal with issues outside of normal office hours. The caretakers are contacted through our 24 hours Careline service out-of-hours.
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