Shared ownership satisfaction survey results
Click for full report or see below for summary.
Summary of key findings
All 108 shared owners were invited to take part in the survey. 66 out of the 108 (61%) responded. The summary is based on respondents who replied to each question including responding with "no opinion".
Shared owner profile
The most common household composition was 2 adults both under 60 (33%), followed by 2 parent family with at least one child under 16 (32%).
71% of shared owners and their partner / spouses were aged between 25 - 44.
52% of shared owners and their partner / spouses were female.
85% of shared owners did not consider anyone in their household to have any long-term illness, health problems or disability.
All but one shared owner described themselves as White/British.
The majority of respondents (86%) said they were heterosexual, 13% preferred not to say.
86% of shared owners who took part in the survey were employed either full time, part time or self-employed. The most common combined income bracket was £20,800 up to £31,199 (39%).
Home, management and service provision
56% of respondents were either “Very satisfied” or “Fairly satisfied” with the services provided by Magna Housing Association. 13% were “Very dissatisfied” or “Fairly dissatisfied” and 23% were neither satisfied or dissatisfied. (PI question)
88% of respondents were either “Very satisfied” or “Fairly satisfied” with their home, only 3% were “Fairly dissatisfied” and no one was “Very dissatisfied”.
Shared owners were then asked how satisfied / dissatisfied they were with different aspects of their home. 93% were either “Very satisfied” or “Fairly satisfied” with the size of their home, followed by 90% shared owners who were satisfied by the design of their home. Just over a quarter were dissatisfied with the heating system.
90% of shared owners would not be prepared to pay a higher service charge for extra services.
Neighbourhood
95% are satisfied with their neighbourhood.
74% said the area had stayed the same over the last 3 years. However a higher number of respondents (16%) thought the area they lived had declined in the last 3 years compared with 11% who thought it had improved.
Shared owners were asked which of a list of possible problems existed in their neighbourhood. Car parking was considered the biggest problem with 30% of respondents saying it was a very big or fairly big problem, this was followed by rubbish and litter (25%).
Contact with your housing association
Shared owners were asked to complete the following section only if they had contacted Magna in the last 12 months.
80% of those who had contacted Magna in the last 12 months did so by telephone.
49% said it was easy to get hold of the right person and 81% thought the staff were helpful. The most common reason for contacting Magna was regarding a defect / repair or maintenance issue. Those who contacted Magna regarding a defect / repair or maintenance issue found it hardest to get hold of the right person , the staff unable to deal with the problem and were the most dissatisfied. This could be because no repair service is offered to shared owners.
Repairs and maintenance
Magna do not provide a repairs service for shared owners, so we must assume the answers were based on communal maintenance or defect work.
30% were satisfied with the way Magna deals with repairs and maintenance. 46% answered “Neither” or had no opinion.
Shared owners were then asked to only complete the next question if a repair work had been carried out in the communal area in the last 12 months. Half of those who said that repair work had been carried out were felt the time taken before work started was fairly poor or very poor. However 85% said thought the overall quality of work was very of fairly good.
Communication and information
30% were satisfied their views were being taken into account. Over half of respondents were neither satisfied or dissatisfied or had no opinion.
46% thought Magna were very or fairly good at keeping them informed. 40% responded “Neither”.
No one thought too much consultaion was took place when Magna sets service charges and 39% said they received no consultation when Magna sets the service charge.
The majority (89%) would prefer to receive information in writing. No one wanted to receive information by text message.
80% said they wanted to be involved in decision making via questionnaires. 9% did not want to get involved.
Purchasing your property
Only people who had purchased their property in the last 3 years were asked to complete this section.
76% were very or fairly satisfied with the sales process.
74% thought the information and advice provided on how the scheme runs was very or fairly good.
71% would recommend the scheme and 24% have already recommended it.
45% have reported a defect in a newly built property. 30% of those defects have been resolved.
Household costs
89% said they had experienced no financial difficulties in paying regular bills in the past 12 months.
Of those who said they had experienced difficulties 57% said it was due to the cost of owning their own home being higher than they expected.
39% said if they were to get in to financial difficulties they would try to resolve the matter themselves and 20% would seek help from Magna.
Future plans
86% would like to buy more of their home through staircasing. 57% are not able to afford to at present and 41% are worried about taking on a bigger mortgage.
62% have no plans to move in the next few years.
Additional questions
30% of shared owners found out about the scheme via family and friends. 30% said they found out via another way to the ones listed, the most popular (21%) being estate agent.
42% lived in private rented accommodation prior to becoming a shared owner, 32% lived with their family and 6% were Housing Association tenants.
57% chose shared ownership as a way to get on the property ladder.
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