Resident involvement policy

Magna embraces resident involvement and it recognises that working in partnership with residents has a positive influence on the quality of life for residents in local neighbourhoods.

This policy will assist us in achieving our purpose “to satisfy those we work with and want to work with, and to be their first choice”.

This policy will also assist us in achieving the following of our strategic objectives:

To be excellent in our services, and always improving
To be the partner of choice for the communities and others we work with.

Resident involvement at MHA means:

  • All the activities and processes that we undertake to help us understand what our residents and communities want
  • All activities and resources that enable people to be involved, if they want to
  • All the activities to enable residents and communities to have more influence over decisions when they want it
  • The framework in which involvement is delivered

Implementation

In implementing this policy, we will:

Publish an involvement statement, which has been agreed with residents;
Produce an annual impact assessment, which has been agreed with residents;
Comply with the Housing Corporation’s involvement policy “People First Delivering change through involvement”;
Have at least four residents on our Board;
Be responsive to residents’ views and priorities;
Reflect these interests in our business strategies;
Give residents the opportunities to comment on our performance;
Ensure that residents, housing applicants and others have ready access to our complaints policy and compensation policy;
Provide opportunities for residents to explore, and play their part in how services are managed and provided;
Agree our resident involvement strategy, policy and procedures with residents;
Ensure that our staff are trained and equipped to deliver effective resident involvement;
Develop training programmes for residents to develop their skills and knowledge in the management of their homes and neighbourhoods;
Keep up-to-date with latest developments and good practice.