Resident involvement service standards

Information

To ensure that residents have access to information about resident involvement, we will:

Ensure we send you four Opendoor magazines a year

Update our website every month

Share information with you in a variety of ways, letters, newsletters, notice boards, email, and website

Publicise the dates and venues of meetings 3 months in advance

Talking to each other

To help shape the service we offer we will:

Develop a range of ways to be involved so that you can chose how you do this

Help you to be involved in issues that interest you

Make it clear to you why working groups and meetings are set up and how they will be managed. This will include  constitution and code of conduct where they are needed

Ensure you have the same opportunity as everyone else if you want to take part 

Talk to under-represented and vulnerable groups

Tell you what change you have made to the services we offer you

Support and training

To help you help us, we will:

Provide resources that allow formally constituted groups to perform their basic functions. This could be help with  producing newsletters, holding open meetings, and holding an AGM)

Help you by paying your reasonable out of pocket expenses when you help us.  This could be  travel expenses or childcare

Provide or find the right help or training to help you if you want to be involved in policy or practice and to help you understand what we have to do

Provide help to ensure that you and other people can identify and deliver their own hopes for involvement.  This could be through the development of community based projects or developing new skills

We will monitor these standards by:

Reviewing the resident involvement strategy, policy, menu of ways to be involved and our service standards every year

Working with residents to develop and produce an involvement statement every year

Telling you what difference all this has made to the service we offer you by producing an impact statement of resident involvement activities every year.  This will include feedback from residents and staff

Comparing our performance with other housing organisations