Anti social behaviour service standards

We will:

Use starter tenancies for most new tenants
Make every effort to ensure that you understand your obligations and responsibilities
Use floating support services to help households who struggle to maintain their tenancies
Promote partnership working to reduce the fear of crime
Provide a variety of ways to contact us regarding anti-social behaviour
Categorise complaints to reflect their seriousness
Respond to category A complaints within one working day, category B complaints within three working days and category C and D complaints within five working days
Accept anonymous complaints/information and use it to the best possible effect
Provide access to dedicated officers trained specifically to deal with incidents of anti-social behaviour
Keep both the complainant and perpetrator informed of progress throughout an investigation
Regularly update our website with information, results and performance statistics
Agree action plans with you if you report anti social behaviour
Support complainants and witnesses throughout the course of an investigation, including support at court
Deal fairly and impartially with both the complainant and the alleged perpetrator of the incident
Work with other agencies to tackle/prevent anti social behaviour

Undertaking regular visits to new tenants
Providing tenants with handbooks, DVDs and other information
Regularly asking you whether we are meeting them. This may be through surveys or other ways of asking your views
Reviewing all cases on a regular basis
Attending multi-agency groups
Undertaking mystery shopping