What can you expect from Magna?

17 December 2009

Magna has developed service standards for all areas of its business.

Following a detailed consultation with residents, Magna Housing Association has now developed service standards for all areas of its business.

The standards outline the high level of service residents can expect from the organisation.

The areas covered include:

Aids and adaptations

Allocations

Anti-social behaviour

Customer service

Estate management

Leasehold/home ownership

Rent arrears

Repairs and maintenance

Resident involvement

Sheltered housing

Tenancy management

All standards were set in consultation with residents. The consultation process featured focus groups, working groups and discussions with area panels.

Feedback also came back from this year's resident conference Talkfest.

Magna's Mark Best said: "The standards set out the level of service residents can expect in each of our service areas."

If you would like to view the standards please click on the service area you are interested in above. This will take you to the relevant area of our website.

If you would like any more information about the standards please contact us.