Rehousing service standards

When you tell us you are moving out, we will:

Arrange and carry out an inspection of your property before you move out
Let you know of any repairs that you have to carry out before you move out and also the amount you will be recharged if you do not carry out this work
Prepare a property fact sheet that includes a photograph of the property, room dimensions and information about local services i.e. post offices, bus stops etc
Market the property to find a new tenant within 1 day of you telling us that you are moving out

Carry out essential repairs to the property
Arrange and carry out accompanied viewings at a agreed time with you
Verbally offer the property to you and confirm the offer in writing within one working day
Arrange a meeting with you to handover the keys and to sign the tenancy agreement for your new home

Carrying out a monthly satisfaction survey after the new tenant moves in
Monthly monitoring of formal complaints received
Reviewing five percent of all allocations made to ensure that meets our policy, procedure and these standards
Regular review of appeals made