Resident satisfaction
STATUS is a standard tenant satisfaction survey which is used by housing associations and local authorities.
Social landlords are now required to carry out STATUS at least once every 3 years. Since the last STATUS was carried out by MHA in 2008, new questionnaires for specific housing types have been introduced.
Three of the questions which are asked in STATUS are reported to the Tenant Services Authority (TSA) in the Regulatory and Statistical Return (RSR) each year. The results are based on the responses from general needs, sheltered and supported tenants.
The first of the three questions asks tenants how satisfied they are with the overall service provided by their landlord. In 2008, 80% of tenants were very or fairly satisfied with the overall service provided by MHA, this has risen by 4.6% in 2010 to 84.6%.
The second question asks tenants if they are satisfied that views are being taken into account. In 2008, 59% of tenants were very or fairly satisified that their views were being into account, this has risen slightly by 0.6% to 59.6% in 2010.
The third question asks tenants how satisfied they are with the way their housing association deals with repairs and maintenance. In 2008, 70% of tenants were very or fairly satisfied with the way Magna deals with repairs and maintenance. This rose by 8.9% in 2010 to 78.9%.
Download the full general needs report here »
Download the full sheltered report here »
Download the full leaseholder report here »
Download the full shared ownership report here »
Download the full supported housing satisfaction survey »
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