Resident satisfaction
We want to make sure that the work we do meets the expectations of our residents and the community. We regularly measure our performance and publish these findings every month.
In addition to monitoring our performance and our customers' satisfaction with a particular service we have provided, we carry out a full survey of resident satisfaction with our overall services at least every three years. The last MHA STATUS tenant satisfaction survey was in 2008 and found that, among general needs residents:
80% were satisfied with the overall service provided by MHA
59% were satisfied their view are being taken into account
70% were satisfied with repairs and maintenance
We will be undertaking another STATUS tenant satisfaction survey in summer 2010 where we hop eto improve on the results.
Download the full report from the 2008 satisfaction survey »
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