Repairs and maintenance

Repairs performance

We are measured annually by our regulator, the Tenant Services Authority, against a set of Performance Indicators.  The chart below is our repairs performance for 2010 - 2011 and is the latest information available.  The targets are set by the Tenant Services Authority (TSA).

At Magna we strive to achieve top quartile performance (99.6% on out of hours and emergency repairs, 99.2% on urgent repairs and 99% on routine repairs) in terms of the percentage of repairs carried out within the above categories. This is in line with the TSA performance indicators for top quartile performing housing associations.
Response Repairs On-Time Performance