Customer First is Magna’s programme to help staff to give consistently excellent customer service.
The customer first group has been in place since late 2007 and has gradually progressed into a big part of how Magna operates. There have been a number of initiatives, ideas and projects born out of customer first that are designed to improve the service that we give to each other and to you.
To make sure that everyone at Magna is providing the same high service levels, there a number of customer first champions across the group. These champions act as advocates of good service and play a key role in promoting our purpose. Each of these champions is recognised by their teams as someone who:
• is passionate about good service and recognised as someone who delivers it.
• has good communication skills and the ability to influence others.
• wants to work with colleagues to solve customer service problems.
• is able to identify and deal with issues that get in the way of good service.
The champions meet monthly to discuss any issues that have arisen during the month and to bring forward new ideas from their teams that could improve the way that we do things. |