Magna’s Behaviours  - ‘The way we do things around here.’

We are passionate about performance

We have a positive attitude and commitment to personal achievement and development.  We strive to identify opportunities to improve performance and efficiency.  We encourage and support others to develop confidence, capability and to realise their full potential.

We are committed to our customers

We are customer focused i.e. committed to putting customers first and delivering a consistently high quality service.  Customers are both internal (i.e. colleagues) and external (i.e. the community, tenants/service users or other organisations) and we are committed to providing the same level of service to both.

We are energetic and innovative

To deliver improved service and increase efficiency and effectiveness, we encourage people to produce and implement innovative ideas which are creative and yet practical, or to adapt existing procedures in new ways to create new opportunities.

We treat people properly

We recognise and value difference in the broadest sense and work towards creating a working culture and practices that recognise, respect, value and harness difference for the benefit of the organisation and all individuals. We also aim to communicate clearly and effectively with a diverse range of people; taking account of their views and treating them with dignity and respect.  We say “Thank you” and “Sorry” when appropriate.

We empower our people

We encourage people to realise their full potential, to take on responsibility and to make effective decisions that enable them to provide excellent service.

We are open and honest

We are open and honest in all our communication and dealings with people.  We give and seek constructive feedback at appropriate times, and take action as necessary.