More About Customer First...
Customer First has a unique membership. The members, or champions, that make up the group come from all levels and departments across Magna Housing Association (MHA), Magna Housing Group (MHG), Magna West Somerset (MWS), Magna Careline (MCL), and Charter. The MWS group has also recently appointed two resident champions.
The diverse make up of the Customer First team ensures that all issues raised through the group have a range of perspective and expertise on hand to tackle them.
What sort of things does Customer First do?
Customer First is Magna’s programme to help staff to give consistently excellent customer service. Therefore, where it is considered that an area of our service delivery is not as good as it could be, the issue is raised through the group. These issues can be raised through a Champion by any staff member, resident or service user.
The team are also utilised by Management Teams and departments for review purposes. If a policy needs review, or the way that we have done things is considered worthy of change, then Customer First is often asked to get involved and offer their input.
How often do the Champions meet?
Each of the three Customer First Champion groups (MHA & Careline, MHG & Charter, and MWS) meet monthly. The meetings offer the opportunity for any feedback or customer issues to be raised. There are also updates and exchanges of information on any projects the group are currently involved with.
What if I want to find out more?
If you have any questions about Customer First, would like to find out more, or even request to sit in on one of our meetings, then please get in touch with our Customer First Co-ordinator, Chris Meadows.
You can contact Chris via e-mail at customerfirst@magna.org.uk or by calling 01305 214049. |