Customer Access
As part of Magna's dedication to putting the customer first, the customer first group has put together a booklet for staff that gives helpful advice on how to ensure equal access for all customers.
The booklet details some of the ways that we can adopt our communication to make it easier for people to receive. It has sections with information and a list of reasonable adaptations that can be made for people who have dyslexia, mental health requirements, a hearing or visual impairment or a physical, learning or hidden disability.
The booklet is currently has been reviewed by a number of staff and resident working groups and has already helped staff to improve our communication with you. If you would like a copy of the booklet then please send a request to customerfirst@magna.org.uk and specify whether you would like an electronic or hard copy. |